Position: Visitor Services Assistant
Position Purpose: The Visitor Services Assistant (VSA) creates an inviting and positive first impression of WonderLab for all visitors throughout the arc of their visit, from welcoming visitors upon arrival, to the “Come see us again soon!” as visitors exit. In between, the VSA supports visitor flow into the gallery, sells admissions, memberships, gift store products, promotes programs & upcoming events and more. The ideal candidate will be excited to provide outstanding customer service, and be friendly and organized. This person will become a core member of the Museum Experience Team that connects people to their sense of wonder through moments of deeper understanding and discovery.
Reports To: Museum Experience Assistant Director
Status: Part time (approximately 10 to 15 hours a week), hourly, Fair Labor Standards Act Category: “non-exempt”
Compensation: $15.00 per hour
Start Date: June 2025. Applications are reviewed on a rolling basis.
Benefits: WonderLab membership at dual or basic family level, and a 20% discount in the museum gift store. Training in Blackbaud Altru database, FareHarbor booking software, and Red Cross First Aid / CPR Certification
Key Responsibility Area: Staff Visitor Services Welcome Desk and provide Customer Service
- Prepare Visitor Services area and gift store for the start of the day; close and secure welcome desk and museum at the end of the day.
- Accurately and efficiently handle all point-of-sale functions, manage cash control and daily deposits.
- Promote and serve as a knowledge base for all museum programs, exhibits, and events.
- Clean and straighten up the entry and gift store as needed during shift.
- Ensure that WonderLab’s safety, lost child, and emergency policies are continuously being met.
- Grow gift store sales by providing shopping expertise and guidance to visitors; support inventory management.
- Ensure guests comply with all health and safety procedures upon entering the museum and are aware of and agree to follow safety guidelines throughout their visit.
Key Responsibility Area: Other
- Attend regular staff and department meetings as scheduled.
- If unable to attend, keep up on meeting notes.
- Participate in on-going museum trainings
- Other duties as assigned.
Position Requirements:
- Weekend Availability, Saturday shift (4.5-4.75hrs) required.
- Preference will be given to candidates with holiday and summer availability.
- Demonstrated computer proficiency in word, excel, google drive, etc.
- Experience in point of sale software preferred.
- Basic math skills needed to handle cash transactions and make change.
- Reliable with a strong work ethic and excellent communication skills.
- Friendly and positive attitude; has worked with a variety of ages and is committed to working with diverse populations.
- Retail or customer service experience preferred
- Ability to work independently and collaboratively in a fast-paced & high energy environment.
- An understanding of the importance of science, education and community.
- Commitment to ideals and ongoing education of justice, equity, diversity, access, and inclusion.
- Commitment to fostering an anti-racist culture at WonderLab.
- Physical capability to lift 15 lb objects, sit for long periods of time, and wear a mask that covers the nose and mouth for extended periods of time if needed (e.g., 5 hours).
- Red Cross certification in CPR and First Aid, or willingness to become certified.
- COVID-19 vaccination, including subsequent boosters and annual Flu vaccination is strongly encouraged.
To Apply:
- Resume listing relevant experience
- Complete the WonderLab job application form.
- Contact information for three academic (e.g. teacher) or professional (e.g. supervisor, co-worker) references
- Cover letter that addresses the following prompts:
- How do you personally connect with WonderLab’s mission? Mission statement can be found here: https://wonderlab.org/about/
- How your past experiences will make you a good fit for this position?
Applicants must be able to show proof of eligibility to work in the United States. Position is open until filled. All employees are subject to a criminal background check. WonderLab galleries, offices and grounds are smoke-free environments.
Can’t check off every requirement listed above? Please apply anyway! WonderLab is dedicated to building an inclusive team with a wide variety of experiences and skill sets. You may be just the right candidate for this role or another one of our openings.
For questions or help applying, contact: Kate Seader, Museum Experience Assistant Director, kate@wonderlab.org, 812.337.1337 ext 226
WonderLab strives to provide a welcoming educational space and is founded on values of inclusion and access. WonderLab is committed to creating a diverse museum environment and is proud to be an equal opportunity employer that considers diverse skill sets and experiences among applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, number of dependents, or any other legally protected status. WonderLab strives to make reasonable accommodations for people with disabilities, upon request.
